Shipping & Delivery

Every Jocoevol piece is fulfilled by the retail partner you order from, so the shipping speed, the carrier and the tracking all come from them. What we can tell you is how the goods are packed and what that means at your door.

Three ways it arrives

Parcel carrier (most dressers, chairs, greenery, small tables)

Single carton, under about 70 lb, left at the door like any other parcel. Nothing to schedule. Nightstands, chair sets, artificial trees, deck tiles and most storage cabinets travel this way.

Multi-carton parcel (bed frames, larger dressers, dining sets)

Two to four cartons that may be split across different trucks and different days. This is normal and it is the single most common source of alarm. A queen storage bed whose headboard shows up on Tuesday and whose rails show up on Thursday is not a lost shipment. Do not start assembly until every carton listed on the packing slip is in the room.

Freight (fire pit sets, sheds, carports, sectionals)

Delivered on a pallet by a truck with a lift gate. The standard service is kerbside: the driver brings the pallet to the end of your driveway, not into the garage. If the piece weighs more than you want to carry, arrange help before the delivery window, or pay the partner for room-of-choice service at checkout where it is offered.

The five minutes that matter

Before the driver leaves, walk around the carton. Damage in transit is almost always visible from the outside — a crushed corner, a punctured face, a carton that rattles when tilted. Photograph anything that looks wrong while the truck is still there and note it on the delivery paperwork. A claim opened with a photo taken at the kerb is settled quickly; the same claim opened three weeks later, after the carton has been moved twice, rarely is.

Open every carton within a few days even if you do not plan to assemble immediately. Concealed damage — a cracked panel inside intact packaging — has a reporting window, and it is shorter than most people assume.

Before you order: measure the route

• Doorway width. Not the door opening — the narrowest point with the door standing open.
• Stair turns. A carton 78 inches long will not swing round a tight half-landing no matter how strong you are.
• Elevator diagonal. Measure corner to corner; that is the real limit.
• Ceiling height for loft and bunk beds. You want at least 30 inches of clear air above the top mattress.

Carton dimensions are listed on each product page under the specification ledger. If a route looks marginal, it is marginal.

Outdoor pieces

Sheds, carports and gazebos ship as long, heavy, flat cartons. They need somewhere flat and dry to sit while you sort hardware. Plan a level base before the pallet arrives — a resin shed set on soft ground will not stay square, and nothing you do afterwards fixes it.