Jocoevol

Contact

One inbox, answered by people who have built the furniture they are answering about.

Write to [email protected]. We answer within two business days, Monday to Friday.

What we can help with

  • Missing or damaged parts. Include the part number from the instruction sheet and a photograph. Replacements ship free within the warranty period.
  • Assembly. If a step in the sheet does not match the panel in your hands, send a photo of both. It is usually a panel installed one orientation out, and it is usually fixable without starting over.
  • Sizing and fit. Carton dimensions, assembled dimensions, clearances, weight limits, whether a piece gets round a particular stairwell. Ask before ordering, not after.
  • Warranty claims. See Returns & Warranty for what is covered and what to send.
  • Product requests. Sizes, finishes and configurations we do not make yet. These get read.

What we cannot help with

Order status, delivery windows, refunds and return labels sit with the retail partner you ordered from — they hold the order and we do not. Their support will resolve those in one message; we would only be forwarding.

To get a useful answer faster

  1. Name the model as it appears on this site or on the carton label.
  2. Say which step of the instructions you are on, if it is an assembly question.
  3. Attach a photograph. Almost every furniture question is answered faster with one.
  4. Give the room dimensions if you are asking about fit.

Press and partnerships

Same address, with PRESS or WHOLESALE in the subject line.